How to determine what is causing the problem after you do a clean boot You might need to contact the program manufacturer for more specific support. If the program still doesn't run as expected, this issue is not caused by application or service interference. How to determine what is causing the issue by performing a clean boot ![]() If the program runs correctly, this issue is caused by application or service interference. You can find out which application or service is causing the issue. Then, do one of the following, as appropriate for your situation: Install, uninstall, or run an applicationĪfter you restart the computer, you'll have a clean boot environment. Reset the computer to start normally after clean boot troubleshooting and resume functionality. Your computer might temporarily lose some functionality while in a clean boot environment. Follow troubleshooting steps to install, uninstall, or run your application. When you restart the computer, it will be in a clean boot environment. ![]() On the Startup tab of System Configuration, select OK. (Keep track of which items have been Disabled. On the Startup tab in Task Manager, for each Enabled startup item, select the item and then select Disable. On the Startup tab of System Configuration, select Open Task Manager. On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all. Using the System Configuration utility might make the computer unusable. Only use the System Configuration utility to change the advanced boot options on the computer with guidance from a Microsoft support engineer. If you need to roll back to a previous version, click Properties instead of update, then change to the Drivers tab and select Rollback.Important: If the computer is connected to a network, network policy settings might prevent you from following these steps. To update your drivers, right-click the start menu, select Device Manager, find the device you need to update on the list, then right-click it and select Update Driver. Note: If your drivers have recently updated you may need to rollback to an older version instead of updating. The main drivers to check are IDE ATA/ATAPI controllers and Storage Controllers. However, you should check all of them if you have the time. Once you have made sure you do, you also need to check that your drivers are up to date. If the Windows 10 blue screen of death (BSOD) troubleshooting tool hasn’t diagnosed and fixed Storport.sys error, you should check to see that you have the latest BIOS version installed on your system. Update System BIOS, and Check Drivers to Fix Storport.sys. You can also use this tool if you encounter any of the error messages listed below the image. The tool may take some time to complete its check, so be patient. To find the tool open Settings go to Update & Security, select Troubleshoot in the left-hand pane, then choose BSOD in the central pane. Personally, I have never had much success using this tool, but that doesn’t mean it won’t work for you. If the above hardware checks haven’t worked, you can run the Windows 10 Blue Screen of Death (BSOD), Troubleshooting tool. Run the Windows 10 BSOD Troubleshooting Tool to Fix Storport.sys. Once you have checked everything, continue with the steps shown below. ![]() Obviously, if you have a laptop, you won’t need to worry about this, unless your device has had a tumble recently. As Storport.sys can often be a hardware issue, you’ll need to make sure you have checked your system hardware as well, so make sure everything is connected properly and securely before moving on with the steps shown below.
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